Frequently Asked Questions

We are guaranteed to respond within 24 hours.

You can do so at info@bellezawebshop.com or through our contact page.

The shipping costs are always 100% free.

Our shipping times is 7-14 days. We send our products directly from the supplier so we can sell our products with good discounts. Because of this reason we can have a free shipping garuantee.

You can pay with Paypal or creditcard

We're really quick at packing your order up which means we are only able to make changes in your order within 24h after you've placed it. This includes, delivery address, color, variant, etc.

 

If you wish to request a change in your order, please contact us ASAP so we can check your order's status in our database. 

As soon as you place your order, we’re on it – we know you need it fast! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse - within 24h. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.


On this page: https://bellezawebshop.com/pages/tracking-genie you can enter your e-mail address and order number to track your package.

From the moment your package has arrived at the mail order company, the Track and Trace information is available. Keep in mind that there may be some delay in between.

We offer a 30-day return period.

Please contact our customer service department to return your product.

This takes an average of 30 business days. Usually you will receive it within 24 hours after we receive it.

We offer a money back guarantee.

If you are not satisfied with your product you can always return it to us within 30 days.

During checkout, you can use your gift card. Select the desired option during payment and enter the requested information.

It is not mandatory to spend the entire balance at once. You can also choose to spend a portion and keep the rest on the card for another time.

To request a B2B order, please email info@bellezawebshop.com. The B2B department will then respond to your request within 1-2 business days. With us, it is only a B2B request when the order value is above 500 dollars.