Frequently Asked Questions
We are guaranteed to respond within 24 hours.
The shipping costs are always 100% free.
Our shipping times is 7-14 days. We send our products directly from the supplier so we can sell our products with good discounts. Because of this reason we can have a free shipping garuantee.
As soon as you place your order, we’re on it – we know you need it fast! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse -. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.
On this page: https://bellezawebshop.com/pages/tracking-genie you can enter your e-mail address and order number to track your package.
From the moment your package has arrived at the mail order company, the Track and Trace information is available. Keep in mind that there may be some delay in between.
We offer a 30-day return period.
Please contact our customer service department to return your product.
This takes an average of 30 business days. Usually you will receive it within 24 hours after we receive it.
During checkout, you can use your gift card. Select the desired option during payment and enter the requested information.
It is not mandatory to spend the entire balance at once. You can also choose to spend a portion and keep the rest on the card for another time.